RENAULT QUALITY AWARD FOR POCKLINGTON’S LOUTH FOR CUSTOMER SERVICE

NEWS FROM POCKLINGTON

For immediate release: Friday, 26^th August 2011

RENAULT QUALITY AWARD FOR POCKLINGTON’S LOUTH FOR CUSTOMER SERVICE

A commitment to the highest levels of customer service has seen Louth Renault dealer John Pocklington Ltd receive an international award from Renault.

The Renault Global Quality Award is awarded every year by the manufacturer to recognise the dealers in its national network who provide the best customer service and commit to the highest standards in quality, and comes at the same time that Pocklingtons is celebrating its 50th year with Renault.

Four Renault dealerships in the UK have received the Global Quality award this year, including Pocklingtons, which were all recognised for their ongoing commitment to customer service.

Michael Loveday, Director at Pocklingtons, attended the Renault Global Quality Award gala presentation event in Paris. He was then presented with a winner's plaque, champagne and a financial reward for a dealer team night out by Mark Crockett, Renault Director, Services and Quality, who visited the showroom on North Holme Road this week in order to personally congratulate the dealership staff and to present them with an award to commemorate the 50th anniversary of being a Renault dealer.

The event was also attended by Louth Deputy Mayor Trevor Marriss as well as long-serving Pocklingtons employee Mick Allett who is set to retire this Christmas having started work as a technician in 1962, the year after the dealership opened.

Mr Crockett also officially opened the newly-refurbished showroom which now sees the dealership meet the exacting criteria of Renault’s latest corporate standards called “Project AIR”.

Mr Loveday said: “We’re currently celebrating our 50^th anniversary as a Renault dealer and are proud to unveil our brand new-look dealership after a major customer experience enhancing site facelift over the summer, so to also receive the Renault Global Quality Award really is the icing on the cake.  The whole team here works extremely hard ensuring that our customers receive the very best service, and we’re thrilled to receive the Renault Global Quality Award.

“It recognises Pocklingtons’ consistently high standards of customer service across sales and aftersales and also rewards the whole team’s contribution to our performance and results.”

For more information, visit John Pocklington Limited on North Holme Road, Louth or call 01507 608080. Alternatively, click onto www.pocklingtons.co.uk

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Captions:

1.     The team at Renault dealer Pocklingtons Louth receive the Renault Global Quality Award.

2.   The team at Renault dealer Pocklingtons Louth receive the Renault Global Quality Award. From left: Mark Crockett (Director Services and Quality Renault UK), Michael Loveday (Managing Director Pocklingtons Renault Of Louth), long-serving technician Mick Allett, Deputy Mayor Trevor Marriss, Carl Anstice ( Director Pocklingtons of Louth)